What if my coupon code didn’t work?
No worries. We will issue a refund. There is no need to cancel and sign up again. This just creates additional charges. Simply email our support using the support form on the support page to [...]
What payment options do you offer?
We currently offer a semi-annual subscription plan. On this plan you pay 50% of the yearly cost every 6 months.
I cannot login?
We can help you fix this. Please email our support through the form below and select Account Help in the subject to help us speed up our response. Meanwhile, please double check that you are [...]
Can I get a copy of my Receipt?
If for any reason you need a new receipt please use the form below to contact us. You must use the same email that you used to register for your account.
Do I need internet access?
Yes, PelvicHEP is a web application and internet access is required. You can use it through any device with internet access; however, it is best used on a device with a larger screen such as [...]
How do I access the Pelvic HEP to create Health Exercise Programs?
Pelvic HEP is a web application. Connect to the internet and open a browser such as Chrome. We recommend using the Chrome Browser. If you encounter any concerns or have questions please email our support [...]
How can I add programs to an electronic medical records?
To add programs to an electronic medical record system you can first download the program from Pelvic HEP and then follow the process specific to your electronic medical record system to scan or upload it.
Is Pelvic HEP HIPAA compliant?
While we offer encryption and other security measures, we do not claim to be HIPAA compliant. So, it is important that as a user you do not use a patient’s PHI (ex: name or image) [...]
How do I pay and how does the renewal work?
You can use any major credit card or bank card. Your card information is stored with our payment gateway provider which uses advanced security measures. We do not store that information locally. Your payment option [...]
Do you offer a free trial?
We offer a 14-day money back guarantee when you sign up. So, try it for that first week and see it is right for you. If not, let us know and we'll refund you. We [...]